This is how I generally approach any exam- I try to get first hands-on and learn the technology behind. I don’t try to get expertise unless I’m using it for day to day work. Generally i give 3-4 months to the preparation(which involves doing hands-on) before trying for the actual exams.

Here also, I don’t claim to be expert or absolutely correct but mentioning those questions based on my own experience, I think few of these answers are wrong which are available online. Generally, there is a trend, if it is wrong at one place, then it is wrong at all places- which shows most of these websites copy from each other.

Before starting few tips from my side which will be helpful to answer certification questions.

• Whenever there is question, asking about fetching data from external source(Outside of Salesforce) and asking about right data source- the answer is generally Integration procedure ( other options could be Dataraptor, API, streaming API etc)
• When it asks about combining data from multiple sources- it is again Integration Procedure
• Whenever, the question asks about just displaying information, for e.g. 360 deg view of customer information, then right tool(or one of the right tool if multi choice) must be Flexcard
• When question is about launching guided processes, then it should be OmniScripts
• in my exam, multi select as an option comes in various questions but except at one place, it was never a right option. Don’t want to generalize but please check if question is really asking to select more than one value.

All these tips will look quite naïve to seasoned OmniStudio Developers & Consultants but there are many like me who are not using OmniScripts in day to day operations so it may help them.

Now lets start on actual questions:

1. A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.

How many different data sources can be configured using Flex Cards in this scenario?

A. 2 B. 5 C.1 D. 6

Answer/Explanation : In most places answer is C , but but in some places 6 is also given which also looks correct because as there are total 6 different Flexcards (Parent and children) and each Flexcard can have its own different data source. But question in the end end mentioned ‘In this scenario’- which means getting data from salesforce and external system which can be achieved using single integration procedure. so answer should 1.

2. A business wants to create an OmniScript that allows call center agents to schedule field service appointments for customers. The process needs to retrieve available appointment dates from an external system via a REST API, and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements? (Choose three.)

A. Select B. Textbox C. HttpAction D. MultiSelect E. TextArea

Answer/Explanation : B & C are evident answer choice(s) . In many places D is given as 3rd option but correct option seems to be answer A as user needs to select just one of the appointment dates and he doesn’t seem to need to select multiple dates.

3. Which three use cases should be implemented using Calculation Procedures & Matrices?
A. Use a house’s address, size, and age of the building to determine an insurance premium.
B. Use rules to determine eligible insurance products based on a house’s address and age of the building.
C. Use location and past usage to determine the monthly cost for an energy product.
D. Use the product color and capacity to determine the price of a product.
E. Use risk factors for an insured item to determine different insurance product options.

Answer/Explanation: In most places, C&D are rightly mentioned as answer choices, but third option is chosen as E but that seems incorrect to me. Calculation procedures and matrices job is to do calculation and find look up value , and NOT find ‘different insurance product options’ so instead of E, A seems better choice which is finding premium based on different parameters.

4.A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website’s style guide to be globally implemented in these new processes.

Which three OmniStudio features and tools should the consultant recommend to meet these requirements?

A OmniScript
B Custom Styles
C OmniOut
D Newport Design System
E FlexCards

Answer/Explanation : A & B are obvious choices as guides process needs to be launched and corporate branding needs to be done. but choosing 3rd option is tricky. In most places Newport Design system is given, which I think could be correct because corporate branding KIT needs to be implemented. Though I’m unsure, if Custom Styles are mentioned, do we also need to use NewPort Design System or not. My knowledge on OmniStudio is limited in this area. One of my colleague pointed, instead of NewPort Design system, OmniOut should be used as this need to be implemented on ‘Public Website’ but I’m unsure as public website could be experience cloud site also, where OmniOut based implementation is not needed. As I’m confused, I’ll go for options what are given in most places – A, B & D

5. A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers

A. Alert B. Calculation C. Messaging. D Formula

Answers/Explanation : this question is not mentioned in many of my sample papers which I’ve gone through. But come in my exam(given on 22nd Feb 2024) Correct answer is C & Ds